Shipping & Delivery

At The Luxury Craft, we aim to process and deliver your orders safely and within the estimated delivery timeframe.

1. Shipping Method

Orders are shipped through reliable domestic courier partners and/or India Post/Speed Post, depending on the delivery location and availability.

2. Order Processing & Dispatch

Orders are generally processed and dispatched within 1–2 business days after successful order confirmation and payment.

3. Delivery Time

After dispatch, orders are generally delivered within 3–7 business days, depending on the delivery location, courier service, and other circumstances.

Delivery timelines are estimates and may vary due to:

• Courier or postal service delays

• Public holidays and weekends

• Weather conditions

• High order volumes

• Incorrect or incomplete delivery addresses

• Unforeseen circumstances beyond our control

4. Delivery Address

Orders will be delivered to the shipping address provided by the customer at the time of checkout.

Customers are responsible for providing accurate and complete delivery information, including their name, address, PIN code, and contact number.

5. Shipment Tracking

Once your order has been shipped, we may provide tracking details through email, SMS, WhatsApp, or other available communication methods.

Tracking information may take some time to become active after dispatch.

6. Delivery Delays

The Luxury Craft is not responsible for delays caused by courier companies, postal authorities, natural events, government restrictions, or other circumstances beyond our reasonable control.

If your order is significantly delayed, please contact our customer support team and we will assist you in checking the shipment status.

7. Shipping Charges

Applicable shipping charges will be displayed at checkout before you complete your purchase.

Shipping charges are generally non-refundable, including in cases where the customer refuses or is unavailable to accept the delivery, except where otherwise required by applicable law or where the issue is caused by an error on our part.

8. Failed Delivery

If delivery cannot be completed because of an incorrect address, unavailable recipient, refusal to accept the package, or repeated unsuccessful delivery attempts, the order may be returned to us.

Any applicable re-shipping or additional delivery charges may be the customer’s responsibility.

9. Contact Us

For questions regarding shipping or delivery, please contact:

The Luxury Craft
Email: info@theluxurycraft.com
Phone: +91 97253 27692