Return Policy

At The Luxury Craft, we want you to be satisfied with your purchase. We offer returns and exchanges on eligible products subject to the conditions below.

1. Return Period

Customers may request a return or exchange within 3 days from the date of delivery.

Requests submitted after 3 days from delivery will generally not be eligible for return, exchange, or refund, except in cases involving defective, damaged, or incorrect products, or where otherwise required by applicable law.

2. Return Eligibility

To be eligible for a return or exchange:

• The product must be unused, unworn, unwashed, and in the same condition as received.

• The product must have its original packaging, tags, labels, and accessories, where applicable.

• The product must not have been altered, misused, or damaged after delivery.

• Proof of purchase or order details may be required.

3. Sale & Clearance Products

Products purchased during sale, clearance, or promotional events may not be eligible for return or exchange unless specifically stated on the product page or at the time of purchase.

4. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us within 3 days of delivery at info@theluxurycraft.com.

Please provide your order details along with clear photographs or videos of the product and packaging. After verification, we may provide a replacement, exchange, or refund, as applicable.

5. Non-Returnable Products

Certain categories of products may be excluded from returns or refunds. Any applicable non-returnable products or conditions will be clearly mentioned on the relevant product page or at the time of purchase.

6. Return Inspection

Once your returned product is received, it will be inspected by our team to verify that it meets the return eligibility requirements.

After the inspection:

• If the return is approved, we will process the applicable refund or exchange.

• If the return does not meet our eligibility requirements, the request may be rejected.

You will be notified by email regarding the status of your return or exchange request.

7. Refunds

For approved refunds, the refund will generally be processed within 7–10 business days after the returned product has been received and successfully inspected.

Refunds will normally be issued to the original payment method used for the purchase. The time taken for the refund to appear in your account may vary depending on your bank or payment provider.

8. Contact Us

To request a return or exchange, please contact us within the applicable return period:

The Luxury Craft
Email: info@theluxurycraft.com
Phone: +91 97253 27692