Privacy Policy

Effective Date: 5 September 2026

At The Luxury Craft, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use theluxurycraft.com (the “Website”) or purchase our products.

By accessing or using our Website, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Website.

1. Information We Collect

We may collect information that you provide to us when you:

• Create an account or place an order.

• Contact our customer support team.

• Subscribe to our communications or promotional offers.

• Participate in surveys, promotions, or other activities on our Website.

The information we may collect includes:

• Full name

• Email address

• Mobile/telephone number

• Billing and shipping address

• Order and transaction details

• Information you provide when contacting customer support

• Other information necessary to process and fulfill your order

Payment Information

Payments made through our Website may be processed by third-party payment service providers. We generally do not directly store your complete credit card, debit card, banking password, PIN, or other sensitive payment credentials.

You should never share your payment PIN, OTP, CVV, password, or banking credentials with anyone claiming to represent The Luxury Craft.

2. Information Collected Automatically

When you visit our Website, certain information may be collected automatically, such as:

• IP address

• Browser and device information

• Operating system

• Pages visited and time spent on our Website

• Referring website or source

• General usage and interaction information

We may use cookies and similar technologies to improve Website functionality, understand visitor behavior, remember preferences, and improve your shopping experience.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some Website features.

3. How We Use Your Information

We may use your information to:

• Process and fulfill your orders.

• Deliver products to you.

• Process payments and refunds.

• Provide customer support.

• Communicate with you regarding your orders.

• Send important service-related notifications.

• Improve our Website, products, and services.

• Personalize your shopping experience.

• Send promotional offers and marketing communications where permitted.

• Detect and prevent fraud, misuse, or unauthorized activities.

• Resolve disputes and troubleshoot problems.

• Comply with applicable laws and legal requirements.

You may opt out of promotional communications at any time by following the unsubscribe instructions in the communication or contacting us.

4. Sharing of Information

We may share your information with trusted third parties when necessary to operate our business and provide services to you.

These may include:

• Payment gateway and payment processing providers

• Courier and logistics companies

• Technology and website service providers

• Customer support service providers

• Marketing and analytics service providers

• Professional advisers and service providers

• Government authorities or law-enforcement agencies when required by applicable law

We do not sell your personal information to third parties for their independent marketing purposes.

Third-party service providers may process your information according to their own privacy policies and applicable legal requirements.

5. Order and Delivery Information

When you place an order, we may share necessary information such as your name, mobile number, and delivery address with our logistics and courier partners so that your order can be delivered successfully.

We only share information reasonably necessary for fulfilling and supporting your order.

6. Marketing Communications

With your consent, we may contact you through email, SMS, telephone calls, WhatsApp, or other available communication methods regarding:

• New products

• Special offers

• Discounts

• Promotions

• Updates and announcements

You can withdraw your consent or opt out of promotional communications at any time by contacting us at info@theluxurycraft.com.

Please note that even after opting out of promotional communications, we may still send essential communications relating to your orders, payments, deliveries, refunds, or other services.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

You are responsible for keeping your account login information confidential and should immediately notify us if you believe your account has been accessed without authorization.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our services.

• Complete transactions and maintain business records.

• Comply with legal, accounting, and regulatory requirements.

• Resolve disputes.

• Prevent fraud or misuse.

• Enforce our agreements.

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you.

• Request correction or updating of inaccurate information.

• Request deletion of your personal information where legally permitted.

• Withdraw consent for certain processing activities.

• Opt out of promotional communications.

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

10. Account Deletion

If you have an account with us, you may request deletion of your account by contacting us at info@theluxurycraft.com.

We may retain certain information where required by law or where reasonably necessary for legitimate business purposes, including fraud prevention, accounting, dispute resolution, or completion of pending orders and obligations.

11. Third-Party Links

Our Website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party website you visit.

12. Children’s Privacy

Our Website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to address the situation.

13. Fraud and Security Warning

The Luxury Craft will never ask you to share your:

• OTP

• ATM/debit/credit card PIN

• CVV

• Internet banking password

• UPI PIN

• Account password

If someone contacts you claiming to represent The Luxury Craft and requests such information, do not provide it.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable laws.

Any updated version will be published on this page with the revised Effective Date. We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

The Luxury Craft

Email: ashpaluxe@gmail.com
Phone: +91 97253 27692
Address: Plot No. C-980, Opp. State Bank of India, Near Water Tank, Kaliyabid, Bhavnagar, Gujarat – 364002, India

We will make reasonable efforts to respond to privacy-related requests within a reasonable period.